School Email Server Insight Secure Website
and Remote Desktop
Epraise
St Bede's Middle No issues No issues No issues No issues
Mount Carmel First No issues NA No issues No issues
St Thomas More First No issues NA No issues NA
St Peter's First No issues NA No issues NA
RSA Church Hill Middle No issues NA No issues No issues
RSA Abbeywood First No issues NA No issues NA
Walkwood Church of England Middle School No issues No issues No issues No issues
Alvechurch Middle School Check Gmail Status NA No issues No issues
Birchensale Middle School Check Office 365 Status NA No issues NA


Helpdesk Status for all supported schools
  Send Tickets by Email Phone Line - 01527 359999 Online Ticket Website
Helpdesk No issues No issues No issues


Note: Not all services are available at all schools.
Report a new issue via email to help@lourdesit.org.uk | Check the status of an issue you have reported
Staff can call 01527 359999 (8:30am-5pm in term time, 9am-5pm holidays) we do not provide phone support to parents or pupils

Open Issues

Upcoming planned works:

Alvechurch Middle School w/c 14th August - 1 week

We will  be onsite at Alvechurch during this week upgrading the network. Please note that no access to any IT will be available. Access for all other times (other then email) - please call the helpdesk.

Birchensale Middle School - All Summer

Please note that access to any IT this summer is not available, other then your email accounts. To check on your laptop status, please call us.

St Bede's Catholic Middle School w/c 14th August - 1 week

Please note that during this week there will be significant disruption to network access both in school and externally whilst we upgrade key servers.

Mount Carmel First School 29th/30th August - No IT Access

We will be installing Windows 10 at this time on site

St Peter's Catholic First School - 31st August /1st September - No IT Access

We will be installing Windows 10 at this time on site.

 

Quick Links to Services


Secure websites/Remote desktop
https://secure.mountcarmel.worcs.sch.uk
https://secure.st-thomasmore.worcs.sch.uk
https://secure.st-bedes.worcs.sch.uk
https://secure.churchhill.worcs.sch.uk
https://secure.st-petersrc.worcs.sch.uk
https://secure.walkwoodms.worcs.sch.uk