School Email Server Insight Secure Website
and Remote Desktop
Epraise
St Bede's Middle No issues No issues No issues No issues
Mount Carmel First No issues NA No issues No issues
St Thomas More First No issues NA No issues NA
St Peter's First No issues NA No issues NA
RSA Church Hill Middle No issues NA No issues No issues
RSA Abbeywood First No issues NA No issues NA
Walkwood Church of England Middle School No issues No issues No issues No issues
Alvechurch Middle School Check Gmail Status NA No issues No issues
Birchensale Middle School Check Office 365 Status NA No issues NA


Helpdesk Status for all supported schools
  Send Tickets by Email Phone Line - 01527 359999 Online Ticket Website
Helpdesk No issues No issues No issues


Note: Not all services are available at all schools.
Report a new issue via email to help@lourdesit.org.uk | Check the status of an issue you have reported
Staff can call 01527 359999 (8:30am-5pm in term time, 9am-5pm holidays) we do not provide phone support to parents or pupils

Open Issues

There are currently no known issues affecting access. Please log a new issue if you notice something not right.

Slow internet at all schools

We are aware of the slow internet speeds which is affecting all schools we currently support, we are continuously logging incidents with IBS Schools who themselves are aware of the issue and are working on a long-term fix to resolve this, please check this page for more updates when we receive them.

Half Term - October 17

We are working over all sites updating the servers. This will result in temporary downtime on external and internal access to IT, including emails and remote. Downtime will be limited and we will look to restart remote servers when not being actively used, if possible. Please check the availability, shown above, to understand if a server is unavailable. 

We will update our twitter account with outages as they occur in realtime. www.twitter.com/lourdessupport 

We will be at Mount Carmel on Thursday and Friday - remote services will be interrupted during this time.
We are updating the remote servers at St Peter's and St Bede's this week. We will update this page with the times when we confirm them.
We will be onsite at Birchensale on Wednesday, resolving issues with Wifi and iPads.

Quick Links to Services


Secure websites/Remote desktop
https://secure.mountcarmel.worcs.sch.uk
https://secure.st-thomasmore.worcs.sch.uk
https://secure.st-bedes.worcs.sch.uk
https://secure.churchhill.worcs.sch.uk
https://secure.st-petersrc.worcs.sch.uk
https://secure.walkwoodms.worcs.sch.uk