Basically, we make IT work. We make ICT do what you want it to do. We make it do things you didn't know it could do!
In doing so, we make sure it is cost effective, safe, and expandable. We know that schools are different to most environments, and even then, two schools are never the same. We can support with every side of your school, from administration to teaching and learning. We understand SIMs, SAP, FMS and more. We know how Worcestershire County Council work, and work closely with support teams for SIMs and Broadband support. We also provide our own SIMS SLAs direct to our academy schools, as well as offer advise and support to new and existing Multi Academy chains.
We know a huge array of suppliers and manufacturers - and we are totally independent when making suggestions - our buying power means we are able to offer discounts that you would not get as a single school.
A complete IT support team - without the hassle.
You will benefit from an experienced network manager and senior technician, as well as front line technicians - all who work across several schools and are able to bring and share best practices and experience.
We cover holidays and illness, and offer full year support, meaning when we provide remote working solutions, help is always available.
A team to support your existing arrangements
We can be backup to your existing team, or we can work with them to ensure you are getting the best support possible. We integrate your exisiting staff and systems into our setup. Allowing you to benefit from our expertise whilst keeping existing staff and costs down. Whether it's needing us when things go wrong, or helping your team cope with the workload and changes in the IT world - we can create a bespoke solution for your school.
How we offer our support
We are not a business. We want to help fellow schools benefit from ICT which excites pupils and staff alike. We don't have set packages, and we don't charge extra for individual services. If you join our supported schools, all you have to decide is how much you want us for, is it half a day? 2 half days? or all week? Rest assured, we will be there whatever when there is an emergency. We then charge a fixed yearly fee, allowing you to easily budget for your IT support. Contracts are for 12 months, and require 6 months notice so we can ensure we have the correct support team size to meet our demands.
SIMs SLAsMulti Academy IT Support
Areas we cover
Development and budget planning
Senior Management level support and advice
Safeguarding support and advice
Whole school training sessions
Team & service management
SLA Management and advice
Website design, hosting and maintenance
SIMs/FMS/SAP 1st line support
Timetabling support (NovaT6)
Software Installation and Licence Management
School Production Support
Parent Information Evenings
Included as standard:
Phone Support: Help desk phones manned 8:30 - 5pm for all your staff
Consultation: Advice on projects, hardware, software and solution deployments
Onsite Support: A technician onsite for as many days as required in term time.
Remote Support: Remote session and telephone support from the helpdesk
24/7 Hepdesk: Log an issue at anytime, with same day responses and fixes where possible
We offer a complete package to schools, but we can offer consultation on its own.
Features of some of our networks:
Apple Product Management
Remote Desktop for home access to files and SIMs
Outlook Email and mobile device support
Online Booking Systems
Extensive Backups, including offsite
Who we support
Our Lady of Lourdes MAC
St Bede's Catholic Middle School
St Peter's Catholic First School
Our Lady of Mount Carmel Catholic First School
RSA Church Hill Middle School
RSA Abbeywood First School
Walkwood Church of England Middle School
Birchensale Middle School
Alvechurch Middle School
St Thomas More First School
We offer consultancy to a range of other schools in Worcestershire on an as required basis.