We are a team of school ICT technicians based in Redditch. We have various level of experience but we all share a common idea that ICT can make a real difference for everyone in a school, whatever their role.

"They are always professional and approachable and explain things so that the not-so-techy layman can understand." Response to our client survey, 2017

We believe in a proactive nature to our ICT support, and resolutions that are a long term fix - not a short term bodge. We work with SMT and all staff to get the right solution.

Matthew Setchell - Network Manager / SMT

Matthew Setchell
ICT Services Manager

Matt has over 11 years experience with IT in schools, working in the Primary and Secondary sectors. His job is to manage the technical overview and service delivery of IT support. He is your personal Network manager for your school if we work with you.

Matt is on the Senior Management Team at St Bede’s and also has experience of being Chair of Governors for a Worcestershire primary school.

Andrew Broad - Senior Technician

Andrew Broad

Andy Broad is an experienced former network manager at a middle school, and has extensive experience from working in secondary schools in Worcestershire.

Andy often works behind the scenes on more complex technical issues - but can also regularly be found getting involved in classrooms and giving training to staff. 

Andy loves cookies.

Danielle Laight - Technician

Danielle Laight

Danielle has worked with children and IT, and saw an opportunity to combine both when an opportunity came along at Lourdes IT - Danni goes into our first schools and provides onsite support and training on an agreed schedule. Schools often comment on her friendly and personable manner.

Danni loves dogs, and is working on getting a team pet.


Daniel Blunt
2nd Level Technician

Daniel has experience of primary school ICT support and now works with us supporting our first and middle schools. He has a very approachable manner, and a can do attitude which schools love.

Dan likes traveling and listening to music, preferably both at the same time.


James Bayliss

James joined us in April 2016. James works at first schools, supporting staff and classes with their IT. Although new to the industry, and on our training programmes, James has a real passion for customer service and is learning quickly.

James used to be a chef - all the team have already got their orders in for summer BBQs!


Paul Hims

Paul is situated at Church Hill as their onsite technician, however he is part of our team and using our systems. Paul attends our training and meetings, and regularly works on the Abbeywood site as well.

Paul enjoys off roading in his 4x4 and can occasionally be found as a Viking.

Tom Squibb

 Tom comes to us with experience of working in a customer support environment, and has settled in to supporting schools very quickly as IT is his passion. 

Tom ran with the Olympic Torch in London 2012!

Lawrence Miller

Lawrence is a tall chap, who started working with us in April 2017 following a career in retail and pubs - he is a hard working ticket eating northerner.

According to Lawrence, all food is made better with Gravy.

Edd Morgan

Edd has joined us after previously working as a TA and a HGV driver, but having a real interest in IT from a young age.

Edd is definitely team #techies now he has experienced working with us!

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Get assistance

Staff at supported schools:

Call 01527 359 999
Email help@LourdesIT.org.uk

Opening Times
Open Monday - Friday
Term Time: 8:30am - 5pm
Holidays: 9am - 5pm

Log, check or update a ticket

Open 24/7, login to our online ticket system

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Working from home? Check if we are aware of any issues.

About us

Lourdes IT are part of Our Lady of Lourdes Catholic Multi Academy Company

Company reg no. 9064485

Registered address: School House C/o St Bede's Catholic Middle School, Holloway Lane, Redditch, B98 7HA

We are based in Worcestershire, England, and we were originally known as St Bede's ICT Support. We provide expert, friendly and helpful ICT support, SIMs support and Broadband support for schools.